Complaint handling

It is of course annoying if you have a complaint about the service you experienced. However, we kindly ask you to pass on your complaint to us. This can preferably be done by e-mail or WhatsApp, otherwise by regular mail or telephone.

We will review the complaint and try to resolve the complaint to everyone's satisfaction.

Our data:

Staartjes en Strikjes/Huidvriendelijkesieraden.nl
Polderdreef 32
4554 AD Westdorpe
info@staartjesenstrikjes.nl
Telephone: +31 (0)115 82 30 17 (on working days from 10 a.m. to 4 p.m.)

Please clearly describe the complaint and state your details and, if necessary, an order number. Adding a photo of the product clarifies the complaint and accelerates the settlement of the complaint.

After receiving your complaint, you will receive a confirmation from us.
We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you.

If you do not appreciate this, you can always contact the mediation department of the Webshop Keurmerk Foundation, to which Staartjes en Sstrikjes is affiliated.

From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.